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client care

client care

Shipping & Returns

Whether we're sending it out or getting it back,

we're on it!

Made-to-Order Purchases: These are items that are made for you on an individual basis.

Quick Ship Purchases: These are items that we have produced, and are in our inventory.

Shipping Timeline:  Made-to-Order items ship approximately three-weeks from the time an order is placed. Quick Ship items typically ship within 5-8 business days from when the order is placed. Orders are shipped via USPS ($10, standard delivery timeline) or UPS ($20, expedited delivery). Note, by choosing expedited shipping, the production timeline for Made-to-Order items does not change.

  • Shipping costs are subject to change.
  • Ellie Kai currently ships within the United States.
  • In the event of a delay, we will notify you by email.
  • Note, in some cases, your items may arrive separately.

Please contact Customer Service with any questions at 508-420-4400 x1 or at

Return Policy: For Made-to-Order items, we cut each garment based upon your selection of size and fabric. In the event you would like to exchange your Made-to-Order item, Ellie Kai will gladly provide an exchange or merchandise credit for up to 30-days from receipt of your order for any unwashed, unworn Made-to-Order items.

All Quick Ship items (unworn, unwashed) may be returned for up to 30-days of merchandise receipt for a full refund.

All sample sale inventory is final sale. We are unable to offer price adjustments on prior purchases.

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Find a Styling Session

Shop with an Ellie Kai expert.
Learn more about Ellie Kai's innovative approach
to fashion. And get personal styling tips
to help build your Ellie Kai wardrobe.

host an Ellie Kai styling session

Gather your friends and bring the fun of shopping with a personal Style Consultant to an intimate home setting.

Earn clothing credits to build your Ellie Kai wardrobe or donate a portion of proceeds to charity.

Contact us to learn more!