client care

shipping & returns

Whether we're sending it out or getting it back, we're on it!

Made-to-Order Purchases: These are items that are made for you on an individual basis.

Quick Ship Purchases: These are items that we have produced, and are in our inventory.

Shipping Timeline: Made-to-Order items ship approximately three-weeks from the time an order is placed. Quick Ship items typically ship within 5-8 business days from when the order is placed. Orders are shipped via USPS ($10, standard delivery timeline). 

  • Shipping costs are subject to change.
  • Ellie Kai currently ships within the United States.
  • In the event of a delay, we will notify you by email.
  • Note, in some cases, your items may arrive separately.

Please contact Customer Service with any questions at 508-420-4400 or at [email protected]

Return Policy: For Made-to-Order items, we cut each garment based upon your selection of size and fabric. In the event you would like to exchange your Made-to-Order item, Ellie Kai will gladly provide an exchange or merchandise credit for up to 30-days from receipt of your order for any unwashed, unworn Made-to-Order items. Merchandise credits are valid for one year from date of issue.

All Quick Ship items (unworn, unwashed) may be returned for up to 30-days of merchandise receipt for a full refund.

All sample sale inventory is final sale. We are unable to offer price adjustments on prior purchases.